Find people who get it.
Connect with peers facing familiar pressures, from launch-day support surges to proving the value of player experience.
A RELEVANT PEER NETWORK
GAMING’S PX LEADERS. TOGETHER.Next stop: San Francisco · GDC Edition
PLAYER SUPPORT✳ENGAGEMENT✳COMMUNITY✳TRUST & SAFETY✳AI & INNOVATION
A COMMUNITY WITH A SHARED PURPOSE
SHARED CHALLENGES. FRESH PERSPECTIVES.A connected player experience
starts with connected leaders.
Different teams. Different studios. The same commitment to putting players at the center of every decision.
PX Summit brings gaming’s support, engagement, community, and trust & safety leaders together to learn from each other. Share the challenges between teams, explore what a more connected experience could look like, and build relationships with peers who care as deeply about players as you do.
Get past the polished story.
Explore the choices behind the outcomes. Hear what practitioners tried, what they learned, and what they would change.
REAL OPERATIONAL INSIGHT
Bring something back.
Pressure-test an idea, work through a challenge, and leave with practical approaches to discuss with your team.
A NEXT STEP FOR YOUR STUDIOONE PLAYER. EVERY PERSPECTIVE.
THE JOURNEY IS BETTER TOGETHER
A seat at the table.
A voice in the conversation.
Bring your player obsession to the table. Through small-group discussions and shared practice, explore how our teams can work better together around the people who play.
Practitioners sharing practice
Studio perspectives and real workflows, with space to ask the questions that matter to you.
Peer roundtables & working sessions
Explore a shared challenge with leaders across functions and studios.
Connections with room to grow
Continue the conversation through dedicated networking and informal time together.
Formats will vary by edition. City agendas and speakers will be announced as they are confirmed.
EXPLORE CONNECTED PLAYER EXPERIENCE
ONE CONNECTED PLAYER EXPERIENCESee the player.
Connect the perspectives.
Every interaction shapes how a player feels. Explore the connections across these disciplines with peers who see a different part of the same journey.
PLAYER SUPPORT
How do you scale care
without losing the human?
From launch spikes to complex account issues, compare how teams keep support fast, personal, and connected across platforms.
- Balancing automation with human judgment
- Supporting players across mobile, PC, web, and console
- Turning support insights into a better player journey
Discussion starters, not a confirmed session agenda.
VOICES FROM ACROSS THE INDUSTRY
The voices moving
player experience forward.
Player support, PX operations, and trust & safety. We’re bringing together perspectives from across gaming to put players at the center.
PLAYER SUPPORTILLUSTRATIVE PROFILE
Alex Morgan
Head of Player Support
Creating support experiences that earn player loyalty.
PX STRATEGY & OPERATIONSILLUSTRATIVE PROFILE
Maya Chen
Director of Player Experience
Connecting teams around a shared view of the player.
TRUST & SAFETYILLUSTRATIVE PROFILE
Jordan Ellis
Head of Trust & Safety
Building safer spaces where gaming communities thrive.
Illustrative profiles with fictional names and stock photography. Our community voices and summit speakers will be announced.
FIND YOUR PEOPLE, IN PERSON
THE 2027 SERIESOne community.
More places to connect.
Meet us around gaming’s major gatherings, with more city editions being explored closer to your studio.
NEXT EDITIONSFO37.77° N / 122.42° WSan Francisco
A dedicated space for the PX community during GDC. Bring your priorities. Meet the peers working through theirs.
Dates & venue to be announcedRegister interest ↗
LATER IN 2027CGN50.94° N / 6.96° ECologne
Keep the conversation going around Gamescom. Exchange perspectives with the people shaping player experience across the industry.
Dates & venue to be announcedKeep me informed ↗
WHERE NEXT?
Help shape the next city editions.
We’re exploring these gaming hubs. Tell us where you’d join.
Seattle, Los Angeles, and Helsinki are proposed locations, subject to demand and confirmation.
YOUR PEOPLE ARE HERE
If your work shapes
the player experience,
this is your conversation.
For the leaders and practitioners responsible for what players feel, how they’re supported, and why they stay.
CX & PX leadersPlayer supportCommunity & moderationTrust & safetyEngagement & VIPLive operations
From growing studios to global publishers. Helpshift customers and the wider gaming community are welcome.
THE NEXT CHAPTER STARTS WITH YOU
Bring your perspective.
Move PX forward.
Tell us where you’d like to join. Be first to hear about your chosen edition as dates, speakers, and registration details are announced.
01Choose your edition
02Share what’s on your mind
03Hear when details are confirmed
Bringing together the people behind
great player experiences.
A FEW THINGS TO KNOW
Good questions.
Clear answers.
Who is PX Summit for?+
Gaming leaders and practitioners working in customer or player experience, support, engagement, VIP, community, moderation, trust & safety, and related live operations. The series welcomes teams from growing studios through global publishers.
Do I need to be a Helpshift customer?+
No. City and flagship editions welcome both Helpshift customers and leaders from the wider gaming industry. Shared player experience challenges bring the community together.
What will the sessions cover?+
The series explores player support, engagement and VIP, community, trust & safety, and AI. Expect a mix of practitioner perspectives, peer discussions, working sessions, and networking. Speakers, formats, and the final agenda will be announced separately for each edition.
Which events are confirmed?+
GDC in San Francisco is the next edition, followed by Gamescom in Cologne later in 2027. Exact summit dates and venues will be announced. Seattle, Los Angeles, and Helsinki are proposed city editions and remain subject to confirmation.
Does registering interest reserve a seat?+
No. An expression of interest is a request for updates about your chosen edition. Attendance, availability, pricing if applicable, and any admission requirements will be shared when registration opens. This preview form does not submit information.
Can I suggest a topic or another city?+
Yes. Use the interest form to share the challenge you’d like to work through, or choose “Another city.” Your priorities will help inform future programming once registration is live.