Relevant peer network
Connect with peers facing familiar pressures, from launch-day support surges to proving the value of player experience.
PLAYER SUPPORT✳ENGAGEMENT✳COMMUNITY✳TRUST & SAFETY✳AI & INNOVATION
A community with a shared purpose
Different teams. Different studios. The same commitment to putting players at the center of every decision.
PX Summits bring gaming’s support, engagement, community, and trust & safety leaders together to learn from each other. Share the challenges between teams, explore what a more connected experience could look like, and build relationships with peers who care as deeply about players as you do.
Real operational insight
Explore the choices behind the outcomes. Hear what practitioners tried, what they learned, and what they would change.
Practical approaches
Pressure-test an idea, work through a challenge, and leave with practical approaches to discuss with your team.
Bring your player obsession to the table.
Through small-group discussions and shared practice, explore how our teams can work better together around the people who play.
Practitioners sharing practice
Studio perspectives and real workflows, with space to ask the questions that matter to you.
Peer roundtables & working sessions
Explore a shared challenge with leaders across functions and studios.
Connections with room to grow
Continue the conversation through dedicated networking and informal time together.
Formats will vary by edition. City agendas and speakers will be announced as they are confirmed.
Explore the
conversation themes.
From player support and engagement to community, trust & safety, and AI, explore examples of the conversations you can have with your peers.
PLAYER SUPPORT
How do you scale care without losing the human?
From launch spikes to complex account issues, compare how teams keep support fast, personal, and connected across platforms.
- Balancing automation with human judgment
- Supporting players across mobile, PC, web, and console
- Turning support insights into a better player journey
Discussion starters, not a confirmed session agenda.
The voices moving
player experience forward.
Player support, PX operations, and trust & safety. We’re bringing together perspectives from across gaming to put players at the center.
PLAYER SUPPORTLINEUP IN PROGRESS
To be announced
We’re finalizing the voices joining this conversation.
PX STRATEGY & OPERATIONSLINEUP IN PROGRESS
To be announced
We’re finalizing the voices joining this conversation.
TRUST & SAFETYLINEUP IN PROGRESS
To be announced
We’re finalizing the voices joining this conversation.
Our community voices and speakers will be announced as the lineup is confirmed.
One community.
More places to connect.
Meet us around gaming’s major gatherings, with more city editions being explored closer to your studio.
NEXT EDITIONSFO37.77° N / 122.42° WSan Francisco: GDC Edition
The Connected Player Experience: Retention and Community Growth in a Competitive Landscape
Tuesday 2 March, 2027
Full day · W Hotel San FranciscoRegister interest ↗
Full day · W Hotel San FranciscoRegister interest ↗
CITY EDITIONLAXLOS ANGELESLos Angeles Edition
Connect with the PX community in Los Angeles. Share perspectives, explore practical approaches, and build relationships with your peers.
Dates & venue to be announcedKeep me informed ↗
CITY EDITIONLONLONDONLondon Edition
Connect with the PX community in London. Share perspectives, explore practical approaches, and build relationships with your peers.
Dates & venue to be announcedKeep me informed ↗
CITY EDITIONPARPARISParis Edition
Connect with the PX community in Paris. Share perspectives, explore practical approaches, and build relationships with your peers.
Dates & venue to be announcedKeep me informed ↗
CITY EDITIONSEASEATTLESeattle Edition
Connect with the PX community in Seattle. Share perspectives, explore practical approaches, and build relationships with your peers.
Dates & venue to be announcedKeep me informed ↗
LATER IN 2027CGN50.94° N / 6.96° ECologne: Gamescom Edition
Keep the conversation going around Gamescom. Exchange perspectives with the people shaping player experience across the industry.
Dates & venue to be announcedKeep me informed ↗
San Francisco is confirmed. Dates and venues for Los Angeles, London, Paris, Seattle, and Cologne will be announced.
If your work shapes
the player experience,
this is your conversation.
For the leaders and practitioners responsible for what players feel, how they’re supported, and why they stay.
CX & PX leadersPlayer supportCommunity & moderationTrust & safetyEngagement & VIPLive operations
From growing studios to global publishers. Helpshift customers and the wider gaming community are welcome.
Bring your perspective.
Move PX forward.
Tell us where you’d like to join. Be first to hear about your chosen edition as dates, speakers, and registration details are announced.
01Choose your edition
02Share what’s on your mind
03Hear when details are confirmed
Bringing together the people behind
great player experiences.
Good questions.
Clear answers.
Who are PX Summits for?+
Gaming leaders and practitioners working in customer or player experience, support, engagement, VIP, community, moderation, trust & safety, and related live operations. The series welcomes teams from growing studios through global publishers.
Do I need to be a Helpshift customer?+
No. City and flagship editions welcome both Helpshift customers and leaders from the wider gaming industry. Shared player experience challenges bring the community together.
What will the sessions cover?+
The series explores player support, engagement and VIP, community, trust & safety, and AI. Expect a mix of practitioner perspectives, peer discussions, working sessions, and networking. Speakers, formats, and the final agenda will be announced separately for each edition.
Which events are confirmed?+
San Francisco: GDC Edition is confirmed for Tuesday 2 March, 2027 — a full day at the W Hotel San Francisco. The theme is The Connected Player Experience: Retention and Community Growth in a Competitive Landscape. Los Angeles, London, Paris, Seattle, and Cologne: Gamescom Edition are also part of the 2027 series; dates and venues will be announced.
Does registering interest reserve a seat?+
No. An expression of interest is a request for updates about your chosen edition. Attendance, availability, and any admission requirements will be shared when registration opens.
Can I suggest a topic or another city?+
Yes. Use the interest form to share the challenge you’d like to work through, or choose “Another city.” Your priorities will help inform future programming once registration is live.